Thank you for choosing Cheeshop to purchase your favorite products. We are delighted to serve you. Sometimes, you may change your mind about the products you have purchased, and that’s okay. At Cheeshop, we will do our best to make the return or replacement process as simple and smooth as possible.

We have simplified the return or replacement process for you through the following steps:

1. Timeframe and Policy for Returns or Replacements

• The return or replacement process must be completed within 3 days from the date of receipt.

2. Conditions for Applying the Return or Replacement Policy

• This policy applies provided that the product is in its sealed packaging and in the same condition as when purchased.

• All accessories and gifts received with the product at the time of purchase must be returned in their original packaging.

• Products that have been opened and have a manufacturing defect can be replaced with the same item.

• If a wrong product is sent by mistake, Cheeshop will bear the costs of the return and replacement process.

• If the customer wishes to return or replace a product without any of the reasons mentioned above, the customer will bear all shipping costs.

• If the customer does not receive their shipment and it is returned, all shipping costs will be charged to the customer.

3. Procedures and Locations for Returns and Replacements

• The customer can return or replace purchases by contacting us and requesting a return slip.

• The original purchase invoice must be attached when initiating the return or replacement process.

• This can be done through shipping companies approved by Cheeshop.

4. Refund Methods

• The customer will be refunded the amount via a discount code for the same amount.

5. Exceptions Not Covered by the Return and Replacement Policy

• Damages resulting from misuse.

• If the returned product does not match the product delivered, whether in appearance or content.

6. Order Cancellation

• This can be done by contacting us via WhatsApp: +966503949634.

• Shipping fees will be deducted from the order value as they are already paid to the shipping company upon order completion.

7. Other Terms and Conditions

• The customer has the right to receive purchased products within a maximum period of 10 days from the date of purchase.